Privacy Policy

1. Who We Are

The Tutorment is a career counselling service co-founded by Vipul Jain and Priyanshu Goyal. We provide one-to-one career guidance for students and professionals in the UK and India, including HCPC registration support, UK sponsored job applications, PhD guidance, campus placement coaching, and salary enhancement.

Data Controller: The Tutorment
Email: support@thetutorment.com
Phone: +44 7446 386636
UK Contact Point: Vipul Jain, Co-founder

2. What Data We Collect

We collect only the data necessary to provide our services and respond to your enquiries:

Contact Form Data

When you submit our contact form, we collect:

Full name
Email address
Phone number (including country code)
Country of residence
Service of interest (HCPC, Sponsored Jobs, PhD, Campus Placement, etc.)
Message or description of your situation

WhatsApp Interactions

When you click our WhatsApp link or message us, WhatsApp (Meta Platforms Inc.) processes your data according to WhatsApp's Privacy Policy. We receive your WhatsApp profile information (name, phone number) as part of the conversation. We do not control how WhatsApp processes your data.

Email and Phone

When you email us or call us, we collect the information you provide in that communication, including your email address, phone number, and the content of your message.

Website Analytics

When you visit our website, our analytics tool (Google Analytics 4) automatically collects:

IP address (anonymised where possible)
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or search query
Date and time of visit

This data is anonymised and aggregated. We cannot identify you personally from analytics data alone. Google Analytics uses cookies to collect this information. You can opt out by using Google's Browser Opt-out Add-on.

3. How We Use Your Data

We use your personal data for the following purposes:

Responding to enquiries: To reply to your contact form submission, email, or phone call
Booking consultations: To schedule and deliver your career counselling session
Delivering services: To provide the career guidance, registration support, or placement assistance you have requested
Website improvement: To understand how visitors use our website and improve the user experience (via anonymised analytics)
Legal compliance: To comply with legal obligations if applicable

We do not use your data for automated profiling, direct marketing emails, or sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Consent: When you submit the contact form or message us on WhatsApp, you consent to us using your data to respond to you
Legitimate interest: To operate and improve our website and services (analytics)
Contract: To deliver the service you have booked

5. Data Sharing

We share your data only in the following circumstances:

Workingment Ltd: The Tutorment's UK employer relationships and market access are powered by Workingment. When we connect you with UK employer opportunities, relevant information (with your consent) may be shared with Workingment to facilitate job placement.
Service providers: Our website is hosted on Hostinger. Our analytics are provided by Google Analytics. These providers process data on our behalf and are bound by data processing agreements.
Legal requirements: We may disclose data if required by law or to protect our legal rights.

We never sell your personal data to anyone.

6. Data Retention

We retain your personal data only as long as necessary:

Contact form submissions: Up to 12 months from the date of submission, unless you become an active client
Client records: For the duration of the engagement plus 6 years (as required for UK business records)
Analytics data: Aggregated and anonymised; retained for up to 26 months by Google Analytics
WhatsApp conversations: Retained on your device and WhatsApp's servers according to WhatsApp's retention policy

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data ("right to be forgotten")
Right to restrict processing: Request that we limit how we use your data
Right to data portability: Request your data in a structured, machine-readable format
Right to object: Object to processing of your data for certain purposes
Right to withdraw consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, contact us at support@thetutorment.com. We will respond within 30 days.

8. Data Security

We take appropriate measures to protect your personal data:

Website uses HTTPS encryption
Contact form data is transmitted securely
Access to personal data is limited to the individuals who need it to provide our services
We do not store payment or financial data (we do not process payments through this website)

9. Cookies

Our website uses the following cookies:

Google Analytics cookies (_ga, _ga_*, _gid): Used to distinguish users and track page visits. These are first-party cookies set by Google Analytics. They expire after 2 years.
Functional cookies: We do not use any functional or preference cookies.
Advertising cookies: We do not use any advertising or targeting cookies.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website or contact us.

10. International Transfers

Some of our service providers (including Google and Meta/WhatsApp) are based outside the UK. When your data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other adequacy mechanisms as required by UK GDPR.

11. Children's Privacy

Our services are directed at adults (18 years and older). We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us at support@thetutorment.com and we will delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page with the "Last updated" date at the top. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).