1. About The Tutorment
The Tutorment is a career counselling service providing one-to-one guidance for students and professionals in the UK and India. Our services include:
- HCPC registration support (Physiotherapy, Occupational Therapy, Radiography)
- NMC registration support (Nursing)
- UK sponsored job search and application guidance
- Funded PhD and scholarship guidance
- Campus placement coaching
- Salary enhancement and career progression advice
- General career counselling and eligibility assessment
We operate from the UK and serve clients globally, with particular focus on India-to-UK career transitions.
2. Free Consultation
We offer a free initial career consultation to assess whether our services are the right fit for you. This consultation:
- Is provided at no cost and with no obligation
- Lasts approximately 20–30 minutes
- Is conducted via video call, phone, or WhatsApp
- Involves honest assessment of your eligibility and prospects
- Does not guarantee placement, registration, or employment
We will tell you honestly within the first session whether we are the right fit to help you. If we cannot help, we will say so.
3. Paid Services and Payment Terms
3.1 Service Fees
After the free consultation, if both parties agree to proceed, we will provide a clear quotation for the agreed services. Fees vary depending on the type and scope of service:
- Career counselling packages
- HCPC/NMC registration support
- UK job search and application assistance
- PhD/scholarship application support
- Campus placement coaching
All fees will be communicated in writing before you commit. There are no hidden charges.
3.2 Payment Methods
We accept payment via bank transfer, UPI (India), or other methods agreed in writing. Payment details will be provided on your invoice or in our correspondence.
3.3 Payment Schedule
Unless otherwise agreed in writing:
- Full payment is due before services commence
- For installment plans, each installment is due before the corresponding service phase begins
- Overdue payments may result in suspension of services until payment is received
4. Cancellation and Refund Policy
4.1 Free Consultation
You may cancel a free consultation at any time by contacting us. Since no payment is involved, no refund applies.
4.2 Paid Services
- Before services commence: You may cancel for a full refund of any payment made
- After services commence: Refunds are calculated on a pro-rata basis for the portion of services not yet delivered
- No refund: For services already delivered, including completed consultations, document reviews, or application submissions
4.3 Our Right to Cancel
We reserve the right to cancel or suspend services if:
- Payment is overdue by more than 14 days
- The client provides false or misleading information
- The client's behaviour is abusive, threatening, or unreasonable
- We reasonably determine that we cannot deliver the service effectively
In such cases, a pro-rata refund for undelivered services will be provided.
5. What We Do NOT Guarantee
The Tutorment provides guidance, coaching, and support. We want to be transparent about what we cannot promise:
- HCPC/NMC registration approval — Final decisions are made by the regulatory body. We guide you through the process but cannot guarantee acceptance.
- Job placement — We help you find and apply for roles, but hiring decisions are made by employers. We do not guarantee employment.
- Visa approval — Visa decisions are made by UK Visas and Immigration (UKVI). We cannot influence or guarantee outcomes.
- PhD/scholarship acceptance — Admission decisions are made by universities and funding bodies. We strengthen your application but cannot guarantee acceptance.
- Salary figures — Any salary ranges mentioned on our website or in consultations are indicative and depend on individual circumstances, employer, and market conditions.
6. Your Responsibilities
When engaging our services, you agree to:
- Provide accurate, complete, and truthful information about your qualifications, experience, and circumstances
- Respond to communications in a timely manner (within 5 business days where possible)
- Complete agreed tasks (e.g., document gathering, form submissions) within the timelines we set together
- Meet scheduled appointment times. If you need to reschedule, give at least 24 hours' notice
- Treat our team with courtesy and professionalism
- Understand that we work on your behalf but you remain responsible for your own career decisions
7. Intellectual Property
All content on thetutorment.com — including text, graphics, logos, guides, worksheets, and advice materials — is the property of The Tutorment or its content providers and is protected by copyright law.
- You may not copy, reproduce, or distribute our content without written permission
- Materials provided during consultations are for your personal use only
- You may not share, sell, or publish our proprietary guidance materials
8. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim arising from our services shall not exceed the total fees you have paid to us for the services in question
- We are not liable for any indirect, incidental, or consequential losses, including loss of earnings, lost opportunities, or travel costs incurred in reliance on our guidance
- We are not liable for decisions made by third parties (regulatory bodies, employers, universities, immigration authorities) that affect your career outcome
- We are not responsible for changes in immigration law, regulatory requirements, or job market conditions that occur after we provide guidance
- Nothing in these Terms limits our liability for death, personal injury, or fraud caused by our negligence
9. Confidentiality
We treat all information shared during consultations as confidential. We will not share your personal details, qualifications, or career information with any third party without your explicit consent, except:
- When necessary to deliver the service you have requested (e.g., sharing your CV with prospective employers, with your consent)
- When required by law or regulatory authority
- When necessary to protect the safety of any person
10. Complaints
If you are unhappy with any aspect of our service, please contact us in writing at support@thetutorment.com. We will:
- Acknowledge your complaint within 2 business days
- Investigate and respond within 10 business days
- Offer a resolution, which may include a refund for undelivered services
11. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.